Terms & Conditions
1. Conclusion of the Contract
1.1. The contract is concluded as soon as the rooms, spaces, areas, or other services are ordered and confirmed, or if confirmation is no longer possible due to time constraints.
1.2. The purchaser is personally liable for all contractual obligations in addition to those registered by them as guests/participants.
1.3. When registering for group or conference events, participant lists should be provided to the hotel 14 days before arrival. For each group event, the purchaser must inform the hotel of the confirmed number of persons 7 days before the start. Any actual deviations must be coordinated with the hotel to ensure smooth operation.
1.4. In case of excess, the actual number of persons applies. If the content of a reservation confirmation provided by the hotel differs from the registration, the divergent content of the confirmation becomes binding if the purchaser does not exercise their right of withdrawal (cancellation) within 10 days.
2. Arrival and Departure
2.1. Without any other agreement, check-in on the day of arrival is not possible before 3:00 PM, and rooms must be vacated by 11:00 AM on the day of departure. An additional charge of €20 applies for check-out until 1:00 PM. For later departures, the full room rate is applicable.
2.2. Reserved rooms must be occupied by 9:00 PM on the day of arrival at the latest. If this does not occur, the hotel may allocate the rooms to others unless a later arrival time has been expressly agreed upon.
2.3. The hotel is accessible by phone 24/7. The building is open daily from 7:00 AM to 10:00 PM. Outside these hours, access to the hotel premises is only possible by prior arrangement with the hotel.
3. Services and Prices
3.1. The services and prices agreed upon are based on the information provided on the hotel's website and referenced in the confirmation.
3.2. All price agreements and quotations are in euros (€).
3.3. All prices are non-discountable and non-commissionable. If special prices are agreed upon, payment by credit card is excluded unless the purchaser compensates for the resulting surcharge of 5%.
3.4. A full "à la carte service" is only available upon explicit agreement for bookings of more than 10 persons. For bookings without a set menu, only a limited selection of dishes from the hotel's restaurant kitchen can be offered.
3.5. Additional services such as music or musical ensembles, special printing of menu cards, or floral decorations are provided by the hotel only upon prior arrangement and are charged separately. Fees for musicians and artists are either settled directly between the purchaser and the individuals concerned or provided in advance to the hotel. Any GEMA fees (performance rights fees) are borne by the purchaser.
4. Payments
4.1. A reasonable advance payment may be requested for reservations.
4.2. If requested advance payments are not made by the specified deadline, the hotel is immediately released from any agreements made without waiving the right to claim damages incurred. A formal declaration of cancellation by the hotel is not required. Late payment entitles the hotel to refuse further services under any ongoing contract and for future services.
4.3. Additionally, the hotel is entitled to calculate damages incurred in the same manner as in cases of cancellation by the purchaser (§ 5.2). All services provided are due and payable upon departure, without deduction, unless otherwise agreed upon in writing.
4.4. The hotel charges interest on arrears and reminder fees if invoices are not settled within 14 days after departure or invoicing. The right to claim further damages remains unaffected.
4.5. The place of performance for payment obligations is the domicile of the hotel, even if claims are credited due to special agreements or separate invoicing and agreements becoming due later. Refunds or reimbursements for unused services are not possible.
5. Cancellation
5.1. Cancellation by the customer
5.2. Cancellation of rooms:
5.2.1. Reservations for a single room can be canceled free of charge until 12:00 noon on the day of arrival. After that, 100% of the costs will be charged.
5.2.2. Bookings for up to 3 rooms can be canceled free of charge up to 2 days before arrival. After that, 100% of the costs will be charged.
5.2.3. Bookings for 3 to 10 rooms can be canceled free of charge up to 21 days before arrival. Cancellations up to 14 days before arrival will incur a charge of 50% of the costs. After that, 100% of the costs will be charged.
5.2.4. Bookings for 10 to 20 rooms can be canceled free of charge up to 45 days before arrival. Cancellations up to 30 days before arrival will incur a charge of 30% of the costs. Cancellations up to 20 days before arrival will incur a charge of 70% of the costs. After that, 100% of the costs will be charged.
5.2.5. Bookings for more than 20 rooms can be canceled free of charge up to 60 days before arrival. Cancellations up to 45 days before arrival will incur a charge of 30% of the costs. Cancellations up to 30 days before arrival will incur a charge of 70% of the costs. After that, 100% of the costs will be charged.
5.3. Conferences
5.3.1. Room bookings and conference room reservations can be canceled free of charge up to 60 days before arrival.
5.3.2. Cancellations made up to 30 days before arrival will incur a charge of 50% of the booked services.
5.3.3. For cancellations made after this period, 100% of the costs will be charged.
5.4. Events
5.4.1. Room bookings and event room reservations can be canceled free of charge up to 9 months before arrival.
5.4.2. From 9 months before arrival, 30% of the booked services will be invoiced.
5.4.3. From 6 months before arrival, 50% of the booked services will be invoiced.
5.4.4. From 3 months before arrival, 70% of the booked services will be invoiced.
5.4.5. For later cancellations, 100% of the costs will be invoiced.
5.5. Cancellation by the hotel
5.5.1. The hotel is entitled to demand that guests cease or reduce inappropriate noise. Guests are obligated to comply with such requests from hotel staff.
5.5.2. Any breach of good manners entitles the hotel to immediately terminate the contractual relationship. Contract termination is also permissible if a guest is contagious or in cases of force majeure.
5.5.3 Any use of the rooms or premises provided that deviates from the agreement entitles the hotel to terminate the contract without notice and without reducing the agreed compensation. Such deviations include, in particular: Hosting a political event, seminar, or conference involving extremist political and/or religious groups without the hotel's written consent. Situations where there is reasonable cause to believe the event may jeopardize the smooth operation of the business, safety, or reputation of the hotel or its guests.
6. Liability
6.1. The customer shall be fully liable to the hotel for damages caused by them or the guests/participants registered by them.
6.2. If the hotel is hindered in the performance of its services due to force majeure or strike, no liability for damages can be derived from this. However, the hotel is obliged to endeavor to procure alternative equivalent services for the customer.
6.3. The hotel is liable to the guest for items brought by them according to the provisions of the German Civil Code (BGB), unless the liability is legally permissible to be limited in writing. The hotel's liability is excluded if the items left in rooms remain unlocked or if the guest does not promptly report the loss, destruction, or damage of an item upon becoming aware of it. Valuables should be kept locked in the respective room safe, where possible. The hotel points out that it is entitled to refuse to take over items if they are excessively valuable or large in relation to the size or status of the hotel, if they are dangerous, or if the guest does not comply with the hotel's request to hand over the item in a locked or sealed container.
6.4. The hotel's liability for other reasons is limited to intent and gross negligence.
6.5. To the extent that the hotel procures third-party services, technical, or other facilities on behalf and for the account of the customer.
6.6. The customer indemnifies the hotel from all third-party claims arising from the provision of these facilities.
6.7. Furthermore, the customer is obliged to promptly notify the hotel management of any complaints. If the customer fails to fulfill this obligation, any resulting claims may be forfeited to that extent.
7. Other Notes
7.1. Pets may be brought along with prior approval from the hotel and for an additional charge.
7.2. Claims for damages due to faulty performance are excluded.
7.3. Information is provided to the best of our knowledge, but without guarantee.
7.4. Lost property (items left behind) will only be forwarded upon request. The hotel undertakes to keep them for a period of six months. Messages, mail, and parcels for guests are handled with the utmost care by the hotel.
7.5. The hotel offers storage, delivery, and forwarding services upon request, and costs will be reimbursed. However, liability for loss, delay, or damage is excluded.
7.6. Waste disposal is provided by the hotel for a fee. Special waste is collected and disposed of by the hotel only with prior consent and cost reimbursement.
8. General
8.1. The correction of errors as well as printing and arithmetic mistakes is reserved.
8.2. Oral collateral agreements are only effective if confirmed in writing by the hotel.
8.3. The agreement between the purchaser and the hotel is subject to German law to the extent permissible.
8.4. The courts at the hotel’s registered offices shall have exclusive jurisdiction over all disputes arising from this contract and its performance.
8.5. Should any provision of these general terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. A valid provision that comes closest to the intended purpose of the invalid provision shall apply instead.
8.6. Vouchers issued by us are valid for two years and are not redeemable or payable in cash.
